What is SEO? Search Engine Optimization Made Easy

What is SEO? Search Engine Optimization Made Easy

What is SEO? Search Engine Optimization Made Easy

&Marketing, and marketing, outsourced marketing strategy

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When you first start to think about dipping your toes into SEO, or Search Engine Optimization, in order to enhance your marketing strategy—the pool may seem deep and daunting. You may be asking yourself, “Where do I even start?” Generally speaking, you need to start by understanding how search engines work and why they are so important to growing your business.

Search engines like Google and Bing rank your site against competitors and various other sites, offering you a tremendous opportunity to improve your brand’s awareness and ability to be found for keywords that relate to your brand. Without a solid SEO strategy, it will be difficult for your ideal customer to find you when they’re looking for help with the solution to the problem your product or service solves for them.

We have put together a list of ways to improve your Google rankings with little effort. But first let’s start with the basics, like what is SEO?

What is SEO?

SEO, or Search Engine Optimization, stands for the process of optimizing your company’s website to improve rankings and awareness through search engine sites (most often Google). Due to a large market of people constantly searching for terms across the internet, SEO is essential for your brand to be uncovered by visitors through keyword searches that may or may not be directly related to your brand name.

Further, SEO is a low cost strategy that can produce amazing results for your business. By optimizing your content for search engines, you can ensure your target audience is always able to find you through an organic search. The higher you rank, the more traffic you’re likely to generate to your website. You can save lots of your marketing dollars by not having to pay Google to show your brand on the first page of Google in the search results for the terms that matter to your business.

Here’s How to Improve SEO

Ultimately, SEO optimization is neither a one-and-done activity nor a quick fix. In addition to the time it takes to manually update for SEO best practices, it also requires ongoing monitoring. Keep in mind that improvements take time to register with search engines. We typically instruct clients that it takes 8-12 weeks for SEO changes to come to fruition.

Step 1: Connect Your Site to Search Console

Search Console is a free, highly important tool provided by Google. Specifically, Search Console is your way of telling Google to index your site, thereby improving your search rankings as Google is able to verify the pages directly.

Within the Search Console dashboard, you can review site issues that may be affecting your company’s ability to rank higher on Google. We highly recommend that you review your Search Console Core Web Vitals report to see what URLs may be performing poorly and hampering your site’s rankings.

Further, you can tie back your SEO Results to Google Analytics in order to better understand how visitors are engaging with your site following an organic search click. In case of eCommerce or tracking form submissions through Google Goals, you are able to receive insight into what keywords and pages are driving the most conversions on your site.

Step 2: Add Keywords to Your Page Titles, Descriptions, URL, and On-Page Content

There are three important areas where you must incorporate the keyword you wish to target and rank better for in organic searches. In doing so, you are letting search engines know what your page is about and the answers you have to help address the visitor’s search.

  1. Page Title: The Page Title shows up in searches as the blue header text. Search Engines utilize this data to rank pages and it is often helpful to address top-related questions or create an actionable statement in the page title.
  2. Page Description: Similar to the page title, the page description appears in search results as the small text underneath the title. Search Engines display more content in the page description, giving you prime opportunity to write copy that catches the attention of internet users.
  3. URL: Every page on the internet (outside of the home page) has a URL slug following the domain name. This blog’s URL is “/what-is-seo”. It is highly recommended to make this URL contain the keyword as Search Engines will use the URL to determine rankings. Note: Do not change URL unless absolutely necessary or your page will take time to recover lost rankings from a switched URL.

Step 3: Research and Target Highly Searched Keywords for New Content

As mentioned, SEO is not a one and done strategy. New content is imperative to continue to rank well on search engines and indicates that your site is still relevant and maintained. Creating new content is the most time-intensive part of a good SEO strategy, and there are a lot of places to start.

Most often, SEO strategies recommend targeting highly searched keywords. Using free tools, like UberSuggest, you can research how often keywords are being searched and the types of sites that frequently appear in the top rankings for that keyword.

An easy way to get started is by choosing keywords related to your business and answering commonly asked questions about those keywords. For example, if you sell business consulting services, consider writing an article about what business consulting is. In doing so, you will begin to rank well for highly searched keywords and generate brand awareness.

Step 4: Utilize SERP Features, such as People Also Ask (PAA)

What are SERP Features? SERP stands for Search Engine Results Page and the features indicate the different types of results that Google displays. The most common SERP features include the map pack (i.e. when you are trying to find food near you), People Also Ask (a list of common questions and expandable answers), and the answer box (where search engines display a paragraph that may answer the search query).

SERP Features indicate opportunity in the market to rank well and “bypass” the competition to the first page of search results. In order to bypass, you must optimize your content for the search engine so that information is read and displayed correctly. For example, phrasing your blog to answer a question, like we have done above, tells the search engine that we have an answer for a frequently asked question.

Bonus Tip: Work with 3rd Party Sites, like Capterra or CIO.com, to Obtain Backlink Traffic

In some cases, ranking well for keywords may be very difficult. Big sites, like Wikipedia, Capterra or CIO.com, may own the top rankings in search results for keywords with a major market with little opportunity for brands to gain awareness through their own site. When this happens, consider the phrase “If you can’t beat them, join them.”

A popular strategy for SEO is to partner with these sites and garner backlinks back to your site. For example, sites like Capterra, who review the competitive market, offer opportunities to display your company’s information and in some cases, advertise. By partnering with these sites, you are able to grab traffic through visitors utilizing 3rd party sites to learn more about the companies that offer services they are looking for.

Through site optimizations and strategic content marketing, you can optimize your site for SEO in order to improve your rankings on major search engines. Though it takes time for results to produce, it is a low cost and effective strategy in order to gain brand awareness. Good luck! If you need support starting out or improving your SEO strategy, reach out to us and an expert from our team can discuss specific business needs with you.

P.S. An effective content strategy is critical to strong SEO. Download our complimentary eBook to learn how to create content that will actually attract and convert new customers for your business.

We also recently held a webinar with an expert panel where we discuss how you can develop a marketing strategy that directly aligns with your business goals. You can watch the replay here

Want to talk to someone on our team about how you can put all of these ideas into practice? Just fill out the form below.

About the Author

Marketing Manager Dexter Burgess takes the lead on implementing new tactics and promoting change through data-driven strategies. Dex works hard at client relations through consistent communication and positive feedback, never settling until the customer is understood and happy. 

About &Marketing

&Marketing provides the robust outsourced marketing department growing companies need without the high overhead costs of big agencies or full-time employees. Our variable model empowers businesses to reach their growth goals through access to the guidance and expertise of senior level strategists and a flexible execution team.

Are you facing challenges of your own in generating leads and meeting your business’ growth goals?

We’d love to learn more about your challenges and how a coordinated marketing approach might help take your organization to the next level.

Why You Need to Respond to Every Customer Review

Why You Need to Respond to Every Customer Review

Why You Need to Respond to Every Customer Review

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Congratulations! If you are reading this, you have taken the first step in executing a strategy to grow your customer reviews. You start receiving emails for your Google My Business (GMB) account that customers are raving about your work. That’s great! Though you may want to take a moment to celebrate, don’t forget the most important step:

RESPOND TO THE REVIEW!

The importance and benefits of responding to customer reviews are endless, so let’s just focus on a few key reasons you need to respond to every customer review.

Why You Need To Respond to Every Customer Review

1. Encourage Customer Loyalty

You have a happy customer who has taken the time out of their own day to rave about your business. Show them how much you value them and encourage them to return – this drives customer loyalty and builds your base.

The review response can be short and simple, but you do need to respond and preferably within 24-48hrs

Bonus Tip: Refer to the customer by name in the response

2. Influence Future Customers

When perspective clients read reviews, they are looking for an outside opinion of your business and to see how you interact with customers. Seeing that you are interactive and appreciate your customers provides additional social validation. When you respond to every customer review, you show them that you are the business they want.

Think of your customer reviews as free radio advertisements – you want them to highlight you in the best way possible!

3. Directly Affect 15.44% of SEO Results

In Moz’s 2018 yearly study on Local SEO factors, they stated that Google has confirmed reviews are the 3rd highest contributor to your local SEO results, contributing 15.44% to your local search ranking. This is not only the number of reviews, but the quality and action each review has. 

This means Google is watching to see if other customers are “liking” this review, whether or not you are you responding to it, what keywords are mentioned, and so on.

4. Indirectly Affect 9.56% of SEO Results

Another contributor to your local search rankings is the Behavioral Signals Google tracks. A large piece of that is your click-through-rate, which can be positively affected when your reviews drive customers to your site to learn more. 

Don’t let negative reviews push customers away. Have your positive reviews pull them in to learn more!

5. Flips Negative Customers

So many businesses avoid asking for reviews because they are scared of receiving a negative one – which is quite possibly the worst excuse. You are a thriving business because you have tons of happy customers.

Even if you do have one upset person, it is not to be feared! Instead, view this as an opportunity to learn about how to improve and show other customers how you handle difficult situations.

Responding in a professional and timely manner to a negative review can have a positive influence on others by showing that you value your customer’s feedback and are a professional business person.

Additionally, studies found that 33% of customers who posted a negative review but received a response within 48hrs submitted a follow-up positive review!

Reviews are a necessity for any business to thrive in 2020 and beyond, but they can be overwhelming. You have a business to run, personal life to live, you don’t need another item added to your to-do list, which is why we’re here!

We want to help your business succeed by driving results without the work for you.

To learn more about how responding to customer reviews can help you grow your business, fill out the form below.

About the Author

Chelsea Craig, founder of Rhino Reviews, works with businesses to protect their online reputation by growing and leveraging their online customer reviews. They offer the only fully managed review generation and reputation management program on the market. Every client receives a unique strategy based on their current reputation, where they wish to go, and headwinds they might encounter. They work to improve both the external (Google, Yelp, FB, etc) as well as internal (Glassdoor, Indeed) reputation and take businesses from a reactive to a proactive position.

Chelsea has worked with over 80 businesses in all industries, including luxury construction, digital, energy, property management, healthcare, retail, hospitality, and education, to help build or repair their online reputation. She is both Google and Reputation Management certified and is a coach for Mike Volkin’s Masterclass, teaching how to leverage testimonials to accelerate your business growth. She has also had the opportunity to be a guest on a variety of shows discussing industry changes, small business strategy, and how to build your reputation in the digital space.

About &Marketing

&Marketing provides the robust outsourced marketing department growing companies need without the high overhead costs of big agencies or full-time employees. Our variable model empowers businesses to reach their growth goals through access to the guidance and expertise of senior level strategists and a flexible execution team.

Are you facing challenges of your own in generating leads and meeting your business’ growth goals?

We’d love to learn more about your challenges and how a coordinated marketing approach might help take your organization to the next level.

Do Reviews Affect Local SEO?

Do Reviews Affect Local SEO?

Do Reviews Affect Local SEO?

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Do reviews help drive traffic to your site and increase local SEO results? A simple and important question. The short answer: Yes, they do.

For a longer explanation how, keep reading…

As a local business, you are always looking for ways to reach customers in their moment of need and win their business (and money).

Whether you place a funny sign outside your shop, offer free events at night, or give away puppies – you are ultimately looking for a way to increase foot traffic in your store – and the internet is no different.
People know reviews help influence customers when they are looking at your listening but that is a very small piece of the overall picture and how they help your business.

According to Moz’s 2020 Local SEO Industry Report, “Across the board, marketers agree that reviews impact Google’s local rankings.” They go on to explain that “reviews shape reputation, impact conversions, and drive both customer service and sales.”

As a business looking to not only survive, but THRIVE in 2020 reviews are “a force that cannot be ignored when crafting a modern local strategy.” Besides the obvious advantages a positive image/reputation provides, there are legitimate and trackable effects that reviews have on your business as well.

1. Reviews increase CTR on your website, which in turn helps increase your SEO rankings

In a study performed by Yotpo they compared a local businesses’ online presence over a controlled period of time.

The first time period the business averaged around 5,500 organic pageviews/month. The second period of time the business averaged around 8,000 organic page views a month!
The only difference they made?

Adding Customer reviews onto the business Google Listing.

2. Customer Reviews Increase Page Rankings through social validation

The internet is saturated and it can be difficult for a small business to stand out and claim space online. One way to dominate your local SEO results though is by growing your customer reviews.

As Leverage Marketing explains, “Online customer reviews can be a strong signal to search engines that communicates trustworthiness and authority. In an era in which competition has gotten tougher for small businesses on the web, managing online reviews is a way to differentiate your business and raise your visibility in the search results”

3. Keywords in your Customer Reviews Drive SEO

We all know to monitor our keywords on our website to help drive traffic, but did you know that the keywords in your customer reviews affect your Local SEO results?

No, you cannot control what your customers write in their reviews – but you can control if you comment and thank them! And when you’re responding to those reviews, you can control the keywords that YOU use.

4. Google rewards for Social Validation

Google places more value in what your customers are saying than what you say. Just as we listen to other people’s opinions, so does Google.

For example, if you have a headline on your main page that reads “Best Roofer in PA” that’s great. But Google probably isn’t going to show you first when someone searches for roofers. But, imagine you have 5 customer reviews that say you are “the best roofer in PA”— now that is influence.

Google scrolls those reviews for keywords and puts more weight on them when determining your ranking for SEO results.

So, do reviews affect local SEO?

What does this all really mean?

Every year Google and other sites place more emphasis on customer reviews. Advertising and marketing is changing and it looks like the new strategy of social validation is here to stay.

Growing your reviews doesn’t have to be hard and does not mean extra work for you. Our team is here to help you with positive reviews that affect your local SEO!

About the Author

Chelsea Craig, founder of Rhino Reviews, works with businesses to protect their online reputation by growing and leveraging their online customer reviews. They offer the only fully managed review generation and reputation management program on the market. Every client receives a unique strategy based on their current reputation, where they wish to go, and headwinds they might encounter. They work to improve both the external (Google, Yelp, FB, etc) as well as internal (Glassdoor, Indeed) reputation and take businesses from a reactive to a proactive position.

Chelsea has worked with over 80 businesses in all industries, including luxury construction, digital, energy, property management, healthcare, retail, hospitality, and education, to help build or repair their online reputation. She is both Google and Reputation Management certified and is a coach for Mike Volkin’s Masterclass, teaching how to leverage testimonials to accelerate your business growth. She has also had the opportunity to be a guest on a variety of shows discussing industry changes, small business strategy, and how to build your reputation in the digital space.

About &Marketing

&Marketing provides the robust outsourced marketing department growing companies need without the high overhead costs of big agencies or full-time employees. Our variable model empowers businesses to reach their growth goals through access to the guidance and expertise of senior level strategists and a flexible execution team.

Keep Calm And Market On: 3 Marketing Tactics To Do During A Crisis

Keep Calm And Market On: 3 Marketing Tactics To Do During A Crisis

Keep Calm And Market On: 3 Marketing Tactics To Do During A Crisis

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In the midst of the corona-virus pandemic, companies— as they should be— are focused on taking care of their most important audiences: their employees and existing customers. Lead generation has taken a backseat, as leaders look to either preserve this budget for when things settle, or reallocate it to more pressing areas. This is the right move, as most lead gen communications would be neither socially nor financially responsible at the current moment, unless your product or service is a critical necessity during this crisis. Anything else may feel exploitative, and right now we only need empathy.

Despite this, we don’t recommend that growing businesses pause all marketing activity. Why? Because although human health is of utmost priority right now, we recognize that for many of you, the health of your business is also at stake. When this terrible turn of events does begin to turn around, you may feel as though you’re starting at square one, scrambling to make up ground as quickly as possible. You’ll likely increase your spend on lead generation, but you’ll be pitted against a more competitive landscape than usual, as many others will have the same idea. By keeping some marketing activities turned on, you will lessen this effect.

So, which marketing activities do you focus on right now? In this post, we’ve outlined three foundational marketing tactics to execute or maintain during a crisis. When you do reactivate your lead gen and the world rights itself, your business will be in a better position for success.

1. Take a look under the hood…of your website and complete an SEO audit

Conducting a semi-regular SEO audit of your website is a marketing best practice, but it often falls through the cracks. The real world gets in the way, and marketers are pulled in a variety of different directions. We also often face clients or organizational higher-ups who find it difficult to understand the value of SEO, since results aren’t immediate. Prioritizing SEO is important, though, because it enables your website to rank for certain keywords related to your offering. In other words, when a prospective customer types a related keyword or phrase into Google, your website will appear within the first few pages of results. SEO ensures your target audience is always able to find you through an organic search, using your most relevant keywords.

Before running the audit, you should first check out your SEO Score, which you can do for free. This will give you the opportunity to understand just how much work you have to do. It also allows you to compare yourself against competitors and set realistic expectations for what you can achieve going forward with your site. 

After you’ve obtained your SEO score, it’s time for the audit. The good news is that there are plenty of great tools online to help you do it, including, but not limited to:

Once you’ve used one of these tools to complete your SEO audit, you should receive an output document that provides areas for improvement. The below screenshot is a sample audit for &Marketing, using SEMRush.

 As you can see, this sample company has a little bit of work to do. From this page, we can identify the most pressing issues and develop a strategy to make improvements. Obviously, there are a few technical aspects to solve for, such as site speed, but there are things that are easy to do that don’t involve back-end manipulation.

Update Keyword Research

First, do keyword research to determine the gaps within organic rankings and where competitors are outranking you for high value terms. If you find you’re not ranking for certain keywords but should be, tweak your website copy to ensure it includes those words or phrases (but avoid keyword stuffing!). 

Install an SEO Plug-in

Second, implement an SEO plug-in. If you’re on WordPress, we recommend Yoast SEO, as it shows us if your pages are green (SEO is great!), yellow (opportunity to optimize SEO) or red (SEO needs some work!). This helps optimize each page of your site.

Enhance Your Site’s Security

Finally, as we look to the future, there are changes on the horizon. Privacy and accessibility issues are poised to become more prominent and have the potential for legal action. Check your state and federal guidelines – including those of your main audiences (hello GDPR!) – to see what you might need to add or amend. We recommend the WAVE web accessibility evaluation tool to ensure all of your forms are secure and that they have cookie policies and bars installed. You can even add a browser extension, which provides you an overview of issues, so you can nip them in the bud before they become a legal issue. 

Once you’ve optimized your site, it takes a good three to six months to see major changes organically. Since your lead generation is on the back-burner right now, you can use this time to get your SEO and website up to speed (pun intended).

For further information about SEO audits, aHREFs wrote this great piece!

2. Generate Content 

As you optimize your site for SEO, the updated keyword research will show you which keywords or phrases your audience has searched for when they’ve found your website, as well as any other keywords that are relevant to your industry or used by competitors. These keywords provide inspiration for creating content that will both resonate with your audience and begin to climb its way up Google organically. Content will also fuel your lead gen efforts later on, so it’s good to get prepared now if you have the time.

Given that many businesses are slowing down and thought leadership and professional development events have been cancelled or postponed, your audience may be spending more time online to consume content, sharpen their skills, and take advice from thought leaders. 

Creating digital content around keywords and topics with high search volume is an excellent way to educate your target audience on topics they care about. Important to note, though, that during this time of crisis, you want to be sensitive with the content you produce. For example, you could consider how the pandemic impacts your industry, customers, and prospects, and create a point-of-view blog post with advice on how to navigate the current situation. You could even poll your audience via email or social media asking, “What do you want to hear from us right now?” There’s a way to bring value to your audience, without being promotional or exploitative. 

If you already have consistent content in place, then you could instead use this time to assess your content’s performance so far and determine any changes you should make to optimize your strategy in the coming months. For example, at &Marketing, we regularly use a Business Intelligence & Analytics platform to dig deep into our audience and the terms and phrases they use online. Through this, we can keep a pulse on what they’re searching for, optimize our content to reach them organically, and identify topics that will convert and drive leads. We’re also able to precisely measure the value of each piece of content so that we can make changes as needed. 

3. Optimize your current marketing strategy with Business Intelligence & Analytics

As you optimize your site for SEO, the updated keyword research will show you which keywords or phrases your audience has searched for when they’ve found your website, as well as any other keywords that are relevant to your industry or used by competitors. These keywords provide inspiration for creating content that will both resonate with your audience and begin to climb its way up Google organically. Content will also fuel your lead gen efforts later on, so it’s good to get prepared now if you have the time.

Given that many businesses are slowing down and thought leadership and professional development events have been cancelled or postponed, your audience may be spending more time online to consume content, sharpen their skills, and take advice from thought leaders. 

Creating digital content around keywords and topics with high search volume is an excellent way to educate your target audience on topics they care about. Important to note, though, that during this time of crisis, you want to be sensitive with the content you produce. For example, you could consider how the pandemic impacts your industry, customers, and prospects, and create a point-of-view blog post with advice on how to navigate the current situation. You could even poll your audience via email or social media asking, “What do you want to hear from us right now?” There’s a way to bring value to your audience, without being promotional or exploitative. 

If you already have consistent content in place, then you could instead use this time to assess your content’s performance so far and determine any changes you should make to optimize your strategy in the coming months. For example, at &Marketing, we regularly use a Business Intelligence & Analytics platform to dig deep into our audience and the terms and phrases they use online. Through this, we can keep a pulse on what they’re searching for, optimize our content to reach them organically, and identify topics that will convert and drive leads. We’re also able to precisely measure the value of each piece of content so that we can make changes as needed.

BI is particularly valuable for growing businesses, as it:

  • Enhances cross-functional marketing strategies
  • Identifies cost savings within digital campaigns
  • Provides insights needed to create a strategic road map for growth
  • Identifies target audiences
  • Equips sales teams with warmer leads
  • Provides intel for potential expansion areas
  • Improves customer and client acquisition/retention through insights from sales and audience geographic

In Summary

We hope this post has provided valuable guidance for you as you work to navigate the unknowns of our current climate and prepare your business for the coming weeks and months ahead. Like most effective business tactics, the activities we’ve recommended here (doing an SEO audit, building your content library, and conducting an in-depth analysis) will require some level of time and resources.  If you, like many companies, have halted paid advertising and lead generation, redirecting your focus to these marketing fundamentals may help ensure that you’re set-up for success once the storm passes. 

We wish you, your team, and your business good health! 🧡

About the Author

As a Marketing Director at &Marketing, Paul Ferguson uses his 16 years of B2B marketing experience to help clients develop fully integrated marketing solutions that make impressions and drive results. Whether it be design-oriented campaigns or digital market execution, Paul skillfully creates strategies backed by data, to effectively reach client’s desired audiences. Paul graduated from La Salle University with a Bachelor of Arts in Communication and a double minor in Marketing and Business Administration. Visit Paul’s LinkedIn.

About &Marketing

In today’s fast paced world, many growing businesses are struggling to modernize their marketing approaches because either they don’t have the expertise or the bandwidth to do it themselves.

&Marketing provides seasoned marketing strategy professionals and a nimble execution team to help our clients achieve their goals. Our unique partnership model allows us to augment our client’s existing teams or outsource the entire marketing function in an affordable, flexible, and transparent way.