Case Study: Services Franchise


When facing an emergency, more and more people use online searches to find services for help. The digital landscape is filled with information, and business owners must have a compelling online presence to compete in today’s technology-driven world and ‘break through’ the clutter.  Fortunately, &Marketing has experience in helping such a business as part of our ‘win-win’ model.


&Marketing’s client partner is a professional services franchise specializing in damage repair for businesses and homes. The franchise operates under strict geographical restrictions, limiting the scope of all marketing work.  The owner of the local franchise, who had been in business since the 1980’s, struggled with limited technical knowledge, exclaiming, “All I know is that phone isn’t ringing as much as it used to!”


&Marketing reviewed the franchise’s online presence and began by revamping their social media reach on platforms such as Google My Business, LinkedIn, Facebook, and Yelp so that everything was updated and accurate.  &Marketing then took the time to understand the business and developed a content strategy (including case studies, tips, and employee profiles) to target several B2B and B2C customer groups. We organized these campaigns into a cohesive execution calendar based on the seasonal nature of the business so that potential website visitors could find the franchise quickly.

To improve data & analytics, &Marketing installed a phone call tracking software to attribute calls to their original sources (social media, website, etc), and developed a monthly tracking report to focus on key performance indicators. Concurrently,  &Marketing also ran zip code specific Google AdWords, Bing advertising, and social media campaigns to target particular services. In doing so, our team boosted the traffic to the client’s website and phone while having the ability to track and log the source of each call.


The client partner experienced a 30%+ increase in year over year sales and improved their online image through site traffic, social media likes, and positive reviews. The data from the call tracking software also led to insights on how to better target the franchise’s customers.  Most importantly, we have built a trusted ‘win-win’ relationship with our client that encourages both sides to constantly look for ways to foster continued growth.

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